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Description of
Training Program

Schedule of
Activities

Support Materials
for Activities

Tools and Resources

Site Index

• Business Development Skills
• Client Relations Skills
• Project and Budget Management Skills
• Staff Development and Management Skills

Business Development Skills [top]

Business development skills include the skills and abilities to:

• show initiative in searching for business development activities (e.g., continued work with established clients or identification of possible new clients)
• identify relevant Requests for Proposals and co-design responses to them
• manage proposal tasks
• contribute to the development of cost proposals
• promote the firm’s visibility with the client agency

Client Relations Skills [top]

Client relations skills, including the skills and abilities to:

• proactively manage and respond to client expectations
• draft and finalize innovative, accurate, timely and high quality products
• maintain positive relationships with clients

Project and Budget Management Skills [top]

Project and budget management skills, including the skills and abilities to:

• manage major tasks (=< $250K) on a large project and/or an entire small project on time and within budget
• develop detailed work plans, timelines, and staffing plan for projects in consultation with project director
• monitor the quality and timeliness of task/project work
• demonstrate resourcefulness and flexibility in communicating with junior and senior level staff

Staff Development and Management Skills [top]

Staff development and management skills, including the skills and abilities to:

• supervise junior staff (Research Assistants and Associates with less experience)
• contribute to evaluations for junior staff
• oversee/monitor the work of all junior staff and help foster their development
• demonstrate effective listening skills
• ensure a respectful environment without discriminatory practices
• coordinate own professional development with supervisor