| First
Things Fast: A Handbook for Performance Analysis by
Allison Rossett, Jossey-Bass/Pfeiffer, San Francisco,
CA, 1999. |
| Software
for Use: A Practical Guide to the Models and Methods
of Usage-Centered Design by Larry L. Constantine & Lucy
A.D. Lockwood, Addison-Wesley |
| Observing
the User Experience: A Practitioner's Guide to User
Research by Mike Kuniavsky, Morgan-kaufmann, 2003 |
| Evaluating
E-Learning by William Horton, American Society for
Training and Development, 2001 |
| Planning
and Conducting Formative Evaluations: Improving the
quality of education and training by Martin Tessmer,
Kogan Page, 1997 |
|
