Advantages

Getting in touch immediately or instantly has been an ongoing trend for businesses as technology continues to improve. That’s where Instant Message comes into play with its rapid sending and receiving times which makes it better to use then the email or the phone. In addition to receiving your Instant Messages from home there are many new wireless devices that you can receive your messages on such as cell phones. All of the Instant Message programs are easy to set up and manage which really makes communication smooth. IM allows you to create lists of clients which you can add easily, and IM also indicates on your list who is currently online. Also when you are on your computer and someone wants to contact you your IM will “pop up” on your screen for you to view. A huge advantage that IM gives businesses is that it allows employees to communicate with several people at the same time. Another advantage of IM is that not only does it display text but it can also communicate voice and video. With capabilities of voice and video arises the opportunity for businesses to communicate using video conferences with webcams and microphones. On some programs it allows you to have a video conference call with up to six individuals. IM also can be used in several languages which is a huge advantage for companies that do business globally. Many companies are taking advantage of IM and reducing costs and while improving service.