John F. Shortle

Systems Engineering and Operations Research
George Mason University

4400 University Dr., MS 4A6
Fairfax, VA 22030-4444
703-993-3571 (voice)
703-993-1521 (fax)
Office: Engineering Building, 2210

Fundamentals of Queueing Theory, Fourth Edition

Donald Gross, John F. Shortle, James M. Thompson, Carl M. Harris
(c) 2008 by John Wiley & Sons, Inc, Hoboken, NJ.

Research Interests

  • Simulation
  • Queueing Theory
  • Application Areas
    • Air Transportation
    • Energy
    • Telecommunications


Center Affiliations

Courses Recently Taught

Editorial Service

  • Associate editor, IEEE Transactions on Reliability, 2010-present.
  • Associate editor, Energy Systems, 2011-present.
  • Associate editor, Journal of Probability and Statistical Science, 2003-2011.

In the News


  • Outstanding Teacher, Volgenau School of Information Technology, 2005-2006.
  • Winner of Daniel H. Wagner Prize for Excellence in Operations Research Practice, 2000. Optimal Design of a Data Offload Network, with Paul Katz, Dennis Dietz, Craig Williamson, Jim Koehler, Amie Elcan of Qwest Communications.
  • Ralph E. Powe Junior Faculty Enhancement Award, 2001.