

Available from Amazon.com, click here.
QtsPlus (accompanying software) can be downloaded here: QtsPlus40.zip.
To install: Create a directory to contain the software (name of your choosing),
unzip the downloaded file into the directory, open 'QtsPlus.xlsm'.
For comments or corrections, please contact
For information on previous edition, see Fundamentals of Queueing Theory, 4th edition


Table of Contents
 Chapter 1: Introduction
 Chapter 2: Review of Stochastic Processes
 Chapter 3: Simple Markovian Queueing Models
 Chapter 4: Advanced Markovian Queueing Models
 Chapter 5: Networks, Series, and Cyclic Queues
 Chapter 6: General Arrival or Service Patterns
 Chapter 7: General Models and Theoretical Topics
 Chapter 8: Bounds and Approximations
 Chapter 9: Numerical Techniques and Simulation
Key Changes From 4th Edition
 Chapter 1: Introduction
 Chapter 1 has been split into two chapters (1 and 2), with substantial editing, reorganization, and new material
 New and expanded section on Little's law
 New section on the experience of waiting
 Chapter 2: Review of Stochastic Processes
 Expanded material (previously in Chapter 1), substantially reorganized and revised
 Many new figures and examples
 Chapter 3 Advanced Markovian Queueing Models
 New subsection on fairness in queueing
 New material on processor sharing
 Chapter 8 Numerical Techniques and Simulation
 New section on deterministic fluid queues
 Over 60 new problems and 20 new examples throughout text
 Editing for clarity throughout text
 QtsPlus software has been updated with significantly improved user interface
Errata
 p. 11. In equation (1.1), the superscript for W^{(·)} in the middle equation is wrong: W^{(k)} should be W^{(i)}. See also the next bullet.
 p. 17. In the equation preceding Theorem 1.2, the superscript for G^{(·)} in the middle equation is wrong: G^{(k)} should be G^{(i)}.
 p. 96. The lefthand side of the first equation on the page should be 'Pr{T ≤ t  T_{q} > 0} = ', not 'Pr{T ≤ t} = '.
This is used to obtain the next equation for W(t), which can be written as
W(t) = Pr{T_{q} = 0} Pr{T ≤ t  T_{q} = 0} +
Pr{T_{q} > 0} Pr{T ≤ t  T_{q} > 0}.
The equation for W(t) is correct.
