Fundamentals of Queueing Theory
Fifth Edition
NEW! Available January 2018

John F. Shortle
James M. Thompson
Donald Gross
Carl M. Harris

(c) 2018 by John Wiley & Sons, Inc, Hoboken, NJ.

Available January 2018. To order a copy from, click here.

QtsPlus (accompanying software) can be downloaded here:
To install: Create a directory to contain the software (name of your choosing),
unzip the downloaded file into the directory, open 'QtsPlus.xlsm'.

For comments or corrections, please contact

For information on previous edition, see Fundamentals of Queueing Theory, 4th edition

Table of Contents

  • Chapter 1: Introduction
  • Chapter 2: Review of Stochastic Processes
  • Chapter 3: Simple Markovian Queueing Models
  • Chapter 4: Advanced Markovian Queueing Models
  • Chapter 5: Networks, Series, and Cyclic Queues
  • Chapter 6: General Arrival or Service Patterns
  • Chapter 7: General Models and Theoretical Topics
  • Chapter 8: Bounds and Approximations
  • Chapter 9: Numerical Techniques and Simulation

Key Changes From 4th Edition

  • Chapter 1: Introduction
    • Chapter 1 has been split into two chapters (1 and 2), with substantial editing, reorganization, and new material
    • New and expanded section on Little's law
    • New section on the experience of waiting
  • Chapter 2: Review of Stochastic Processes
    • Expanded material (previously in Chapter 1), substantially reorganized and revised
    • Many new figures and examples
  • Chapter 3 Advanced Markovian Queueing Models
    • New sub-section on fairness in queueing
    • New material on processor sharing
  • Chapter 8 Numerical Techniques and Simulation
    • New section on deterministic fluid queues
  • Over 60 new problems and 20 new examples throughout text
  • Editing for clarity throughout text
  • QtsPlus software has been updated with significantly improved user interface