I teach TELE 730 (Telecommunications Management), one of the core courses in GMU’s Telecommunications M. A. program. One of the books I use in this course is the 800-page Irwin handbook of telecommunications management, by James Harry Green. A great book – buy it! Students from previous semesters have summarized much of the content in the book below.
Green, J. H. (2001). Irwin handbook of telecommunications management (3rd ed.). New York: McGraw-Hill Professional Publishing.
| Chapter 1: | Introduction to Telecommunications Management | |
| Chapter 2: | The Telecommunications Act of 1996 | |
| Chapter 3: | Telecommunications Strategic Planning | |
| Chapter 4: | Current and Long-Range Planning | |
| Chapter 5: | Feasibility Analysis | |
| Chapter 6: | Forecasting Telecommunications Services |
Part II: Selecting Telecommunications Service and Equipment
Chapter 7: Developing Requirements and Specifications
Chapter 8: Writing Requests for Proposals
Chapter 9: Evaluating Responses to Requests for Proposals
Chapter 10: Managing Long Distance Services
Chapter 11: Selecting Local Exchange Service
Chapter 12: Managing Internet Services
Chapter 13: Wiring Plans and Equipment Rooms
Chapter 14: Managing PBX and Key Telephone Equipment
Chapter 15: Managing Automatic Call Distributors
Chapter 16: Managing Voice Processing Equipment
Chapter 17: Managing Local Area Networks and Internets
Chapter 18: Managing Wide Area Networks
Chapter 19: Managing Video and Audio Conferencing and Equipment
Chapter 20: Managing Convergence
Chapter 21: Controlling Telecommunications Cost
Chapter 22: Benchmarking Telecommunications Results
Chapter 23: Contracting and Outsourcing
Chapter 24: Sizing and Optimizing Voice Circuits
Chapter 25: Optimizing Data Network Bandwidth
Chapter 26: Developing a Telecommunications Operations Plan
Chapter 27: Disaster Prevention and Recovery
Chapter 28: Cutover Planning and Management
Chapter 29: Telecommunications Project Management
Chapter 30: Resale of Telecommunications Services
Chapter 31: Controlling Telecommunications Quality
Chapter 32: Managing Telecommunications Security
Chapter 33: Preventing Toll Fraud
Chapter 34: Network Maintenance and Testing
Chapter 35: Network Management Systems