What is it?  When Mason's web-based email system first came online, it was called Mason Enterprise Messaging Online, or MEMO for short.

It is a  web-based e-mail software program. All GMU students, faculty and staff have access to this system  as soon as they receive their university ID number. 

Now, many people simply call this system Mason Email. You can use it to compose (write), send, receive, and manage email, including multimedia messages, from a browser such as Internet Explorer or Netscape. 

You can read the university's online documentation (explanation) about the system for more details than I give here.

How Do I Activate My Account Start your web browser (i.e. Netscape, Internet Explorer).

Go to https://mail.gmu.edu

On the page that opens, click on Click here to Obtain or Reset Your Username / Password

In the new window in the first space, type in your  GMU Student ID Number (SID#) --> you can find it on your GMU ID card printed just above your name.

In the next space, type in your  6 digit 4GMU PIN and then click the  button

  • If you are a new ELI student, your GMU PIN (Personal Identification Number) is the month, day and year) of your birthday.
    • For example, if your birthday is January 13, 1982
      • then your PIN = 011382
    • If that number does not work, try 000000  (that's six zeros). 
    • If the month/day/year or the six  zeros don't work, you need to go to George Mason's ITU Support Center in Innovation Hall, Room 233 and ask them to reset your PIN. Be sure to take a photo ID, such as your GMU ID card or your passport, with you.
The computer will tell you your username and password. WRITE THIS DOWN somewhere so that you can use it again later. You may not choose your username or password.

After you have activated your account, you will be redirected to the login page ... type in the username and password you just used to activate your account.

  • NOTE: You may not choose your username, but you can change your password using the directions below this next picture.
  • After you have logged in to your MEMO account, you will be able to change your password by clicking on the "Options" button near the top of your window then clicking on the "Password" button on the left side of the window.  Follow the directions on the new page to change your password.
    • There are other setting you can change within the "Options" window...try them out!

How Do I Read My Messages? 
1. Open a web browser (like Internet Explorer or Netscape).

2. Login to your account by typing the username and the password given to you by the computer in the previous step (click the "Login" button once after you have typed in your information).

2.  There will be a list of messages in your Inbox as soon as the login process completes.  You can read a message by clicking once on it's title (under the Subject heading).

  • You can ask the computer to send you any new messages after you have been logged in for a while by clicking the  button near the top of the window.

  • Be sure to pay attention to the possibility that you have more than 20 messages in your inbox.  To do, that look near the bottom of the window for a box that looks something like this.  Click on the blue arrow to move to another set of messages.

3. After you are done reading a message, you can go back to the list of messages in your inbox by clicking once on the button near the top of the open window. 
How Do I Erase My Messages? There are a couple of ways you can erase, or delete, messages from your Inbox.

1.  With the message open in front of you, simply click the delete button near the top of your window.

2. With your Inbox list in front of you, click once in the white box in front of any message you want to delete (or multiple messages you want to delete), then click the delete button near the top of the window.

How Do I Send A Message?  Click the  button near the top of the window once.  A new window will open that looks something like this: 
  • Type in the e-mail address of the person you want to send your message to in the "To:" rectangle. You can type more than one address in this rectangle, but type a comma between addresses.

  • You can also use the Cc or Bc lines:
    • Cc: means "Carbon copy" and that you send a "copy" of the message to the email address that you type in this rectangle; the receivers of the message will see the addresses you typed in both the To: and Cc: rectangles

    • Bc: means "Blind copy" and that you send a "copy" of the message to the email address that you type in this rectangle, but the receivers of the message typed into the To: and Cc: retangles will not see the email address(es) typed in the Bc: rectangle.

  • Type in a title for your message in the "Subject" rectangle. 
  • Type your message in the big rectangle below the Subject line. 
  • When you are done typing your message, click the "Send" button once.
What is My Mason Email Address? Your Mason e-mail address will be username@gmu.edu
How Do I End a Session?  When you are done reading and sending e-mail or changing your account options, end email session by clicking once on the "Logout" button on the upper right part of the email window.
How Do I Get Back to Mason Mail?  You only need to activate your Mason emaill account once.  After you have activated your account, you can get to your MEMO mail from any computer in the world with Web Access. 
  • Be sure the computer you are using is connected to the Internet.
  • Start your web browser. George Mason recommends the use of a Netscape browser (Mason recommends version 4.7 of the Netscape browser -- click here if you need to download a copy). 
  • Open the http://mail.gmu.edu  
  • Type in your username and password and click the login button

URL of this page: http://mason.gmu.edu/~llmiller/notes/masonmail.html
Maintained by: Laurie Miller
Last Update: February 2005