Team, working with Brenda
Feedback documented below from Mike and Shuangbao

Met with Brenda to identify, discuss and prioritize issues related to upload process usability. The group came to the conclusion that the "module metaphor" confused the client and many of the identified usability issues would be solved by using a single-layer approach, similar to that in a Power Point presentation.

Per note at bottom of page, Mike & Shuangbao confirmed their approval of the suggestion to redesign Webshops to eliminate the module level.

Issues to Address, Listed in Order of Priority

System Usability

1. System is not forgiving
2. Language is confusing
3. Language is inconsistent
4. No acknowledgement/confirmation an action has been processed
5. Book/Chapter == Webshop/Module metaphor confuses client
6. Data gets lost when user performs some actions
7. Unclear whether you are creating a module or a page
8. No cancel option for pages, modules, webshops
9. No preview capabilities
10. Preview/edit needs improved functionality
11. Navigation not built into system (users use browser back/forward arrows)
12. Where you are during webshop creation process unclear (webshop, page, module)
13. Completion process unclear (webshop, page, module)
14. Search capabilities could be improved (search by creator, date of last update, date of creation)

T/TAC Staff Training

Delivery options for T/TAC Staff Training identified include::
webshop, job aids, online job aids, tips incorporated into webshop creation process.

There are three categories of staff training which need to be addressed:

1. Technical Pre-Production Workflow
   • Gather all materials to transfer
   • Perpare Narrative
   • Create Audio
   • Create Video
   • Create/locate Graphics
   • Etc. ....................
   • (Kirk has started this documentation)
     
2. Effective Onlearning Course Development & Design Techniques
   • Incorporate concepts like goals and objectives into required fields
   • Present at start of webshop and again in evaluation
     
3. Webshop Creation Process

Webshop Interactivity

Increase interactivity by increasing options for email conversations with the webshop creator or other SME by incorporating solicitations for feedback throughout the webshop rather than just after the completion.

Visual Design

1. Elements identified for review include:
2. Need to scan page visually to understand what to do
3. Category window compete with content window, requiring multiple page scans
4. Graphics for metaphor are amateur
5. Heavy grid in metaphor design
6. Buttons are not arranged consistently
7. Button placement not optimal - place most frequently used buttons upfront
8. Directions area needs to be separated from work area
9. WYSIWYG editing capabilities would be a good enhancement

Post-Meeting Update

Following the meeting, team received feedback via email from Brenda, Mike & Shuangbao indicating:

1. Approval of concept of single-level webshops (no modules)
2. Requested structure to facilitate creation of webinars by stringing several single-module workshops together in an instructionally sound sequence

There could then be two types of courses:

1. Webinars - group of related webshops presented in instructionally sound sequence
2. Blackboard courses - multiple Webshops with added functionality of asynchronous, synchronous communication and other elements.

Timing of Deliverables

This semester:

• Restructure, redesign and program Webshop creation process
• Design capability to present a group of Webshops in a specific sequence creating a Webinar