PPT Slide

What Customers Like - Q1/2000

American Satisfaction Index Results http://acsi.asq.org/)

Top: Nondurables - How can you screw up ketchup?

Middle: Durables - More complexity means more can go wrong

Bottom: Services - Stressed frontline workers/low wages

Most recent Results

Example Industry Satisfaction Score Last Change

Beverage 84 + 1.2%

Apparel 79 NC

Autos 78 - 1.3%

Police (suburban) 78 + 9.8%

Commercial Banks 68 - 2.9

National News 64 + 3.2%

Internal Revenue 51 - 3.8%