Virginia F. Doherty
Academic Progress Portfolio
George Mason University
Second Portfolio Review
Products from EDUC 881
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Products from EDUC 881:  Focus session-- Bilingual education/dual language programs
 

Powerpoint presentation on dual language programs and the Wirt & Kirst values in education. (Powerpoint)
After discussion of the issues from the powerpoint presentation, we divided into groups and each group took a role.
Here is the handout with the roles and responsibilities for each group.
 

Dual Language Activity
 

School Profile: :  500 students,  60% Hispanic, 35% African-American and 5% “other”.  75% free or reduced lunch.  Suburban area, old school building.

     Housing prices in the neighborhood start at $200,000+.  Most students come to
school by bus. Only 2% of the children walk to school.  The school is not accredited and will be reconstituted in 3  years if the standardized test scores do not improve.  The administration is determined to do something to address the needs of the English language learners who are not experiencing success in the ESL pull-out program in the school.

Group 1

You are a committee consisting of the principal and representatives from the PTA and the community.

Decision:
Considering Wirt and Kirst’s 4 values in education policy, would you recommend a dual-language program?  (yes or no)

Explain your reason in terms of:

Quality

Efficiency

Equity

Choice
 

What additional information do you need to make an informed decision for your school?
 



 

Dual Language Activity
 
 

Group 2

School Profile:  500 students, 60% Hispanic, 35% African-American and 5% “other”.   75% free or reduced lunch.  Suburban area, old school building.
 

     Housing prices in the neighborhood start at $200,000+.  Most students come to
school by bus. Only 2% of the children walk to school.  The school is not accredited and will be reconstituted in 3  years if the standardized test scores do not improve.  The administration is determined to do something to address the needs of the English language learners who are not experiencing success in the ESL pull-out program in the school.

Your committee has been tasked with designing a dual language program for your school.
(Some questions to consider.)

What will your program look like?

What model will you use?

How will you introduce it into the school?

How will you choose the students who will participate in the program?

How long will the children be in the program?

How will you ensure that students receive optimal input in both languages?

How will you assure the separation of languages?

How will you integrate the program into the family/school/community?
 
 
 

What else do you need to consider when designing the program?
What questions do you need answered in order to design a program which will serve the needs of your schools’ students?
 


Dual Language Activity
 
 

Group 3

School Profile:  500 students,  60% Hispanic, 35% African-American and 5% “other”.   75% free or reduced lunch.  Suburban area, old school building.
     Housing prices in the neighborhood start at $200,000+.  Most students come to
school by bus. Only 2% of the children walk to school.  The school is not accredited and will be reconstituted in 3  years if the standardized test scores do not improve.  The administration is determined to do something to address the needs of the English language learners who are not experiencing success in the ESL pull-out program in the school.
 

You are the Superintendent and Assistant Superintendent for Instruction.   You know that you are going to be asked to address a proposal for a dual language program at the School Board meeting tonight.

Considering your position as the Chief Administrator (and using the information from Wirt and Kirst Chapter 6), what do you want to know about the dual language program proposal and the community that the school serves? What else do you need to know?

Things to consider: 

  •  ‘zone of tolerance’ (p. 164)
  •  ‘law of anticipated reaction’ (p. 164)
  •  politics (p. 167)
  •  economic trends (p. 172)
  •  ‘players of the game’ (p. 173)


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Field project
The evolution of a dual language program
Looking at decision making



The field project showed the evolution of a dual language program from conception to implementation.  I interviewed a number of people who were instrumental in the establishment of the program.  I looked at the decisions in terms of Wirt & Kirst's values in education that guided decision making. 
 
 
 

Flow of the decision making

    ( I tried to import the chart directly and was unskilled.  I'll figure out how to do it eventually.)
Explanation:
 
 
 

Stage 1 decisions

 The TWS Committee formed the Education Project in 1998 to address the widening gap between the achievement of the white students and the students of color in this suburban school district. In 1999 the committee succeeded in getting School Board approval for a program to address the needs of the language minority in Community School.  The committee commissioned a Bilingual Education Research Project that was presented to them by a George Mason researcher in April 1998.  The research report included a summary of the Collier  & Thomas National Study (1996), and research on the benefits of a dual language program or long-term developmental bilingual programs (Thomas, 1997).  Information from the Center for Applied Linguistics (CAL, 1998) described the benefits of being bilingual.   Also included were pages from the National Clearinghouse for Bilingual Education (NCBE) website explaining the evolution of federal policy toward language minority students. Therefore, at this point Wirt & Kirst’s value of equity as well as language acquisition research entered into the preparation for decision-making.

 The Office of Bilingual Education and Minority Language Affairs (OBEMLA) website was cited with information on types of bilingual program design (based on research) but also included was information on federal law (equity) and the importance of bilingualism in today’s job market (efficiency). The briefing book includes program evaluations and recommendations from bilingual programs in Arlington and Fairfax.  The book refers to research on language acquisition as well as Moll’s Funds of Knowledge and Vygotsky’s Zone of Proximal Development.  It is clear that the preparer of the briefing book gathered materials that emphasized research but also included information about equity and efficiency.  Therefore, Stage 1 decisions relied heavily on research but the committee took action because they wanted a quality program that would provide choice to the language minority families who sent their children to Community School and would use a research-based program to solve an equity problem. (See Table 1)

Stage 2 decisions

 Stage 2 starts with the approval of the project by the school board and ends when the superintendent assigns a new principal to design the immersion program.  The School Board approved the use of Community School as a “focus school” with a Spanish immersion program. According to the principal, it was an era of focus schools as a way to avoid ‘white flight’ (de Jong, 2002).  The public schools were not seen as a good choice for children of middle and upper middle class families who were moving into the district. The parents wanted enrichment programs (Cloud, et al, 2000; Crawford, 1999).  So the choice to locate a Spanish immersion program, although designed to address equity and quality for language minority families, provided choice to the white parents.

 Efficiency also entered into the School Board’s decision because Community School was told that the program had to be close to ‘cost neutral’, meaning that the program had to rely on current staffing but would receive money for supplies and books for the entering class.  (Communication with former School Board member)  The School Board’s decision to approve a focus program addressed economic efficiency but not accountability because the choice of program and administration of that program were delegated to the school’s principal, in collaboration with the assistant superintendent.

 According to the principal, the superintendent was mostly concerned with getting a focus school into that area of the city so that the local parents would send their children to the school.  His decision was not based on research but rather on improving the quality of the school by encouraging neighborhood parents to support their community school.  He wanted to provide choice for the parents who could afford to send their children to private schools.
 
 
 
 
 

Stages 1/2 TWSC School board Superintendent Principal
Language acquisition Research Yes-Commissioned a research report no no  yes
Quality (net improvement of those affected by policy) yes no yes (appointed a principal with a background in DL yes
Efficiency:
(Economic)
(Accountability
no
yes
yes
no
yes
yes
yes
yes
Equity
Perception of a gap
Resources to close the gap
yes
no
not sure at this time Not sure at this time

Placed the new principal
 

yes
no
Choice no yes yes yes

-To summarize the decisions in stages 1 and 2, a failing school needed a program to increase achievement in the overwhelmingly minority population.  The choice of an immersion program was based on Collier & Thomas research showing that a dual language program would provide academic gains for both the English-speakers as well as the Spanish-speakers.  The decision by the TWSC to address the achievement gap at the school was based on Wirt and Kirst’s values of equity, quality and efficiency.  Choice also enters into the decision because the TWSC could have decided not to form the Education Project that pushed for quality change in the local schools. 
 

 Stage 3 decisions by the principal
 

Research Quality Efficiency Equity Choice
Staffing  X  X  X  X
P.R./Communication  X  X  X
Program rationale  X  X  X
Program design  X  X  X  X  X
Parent involvement/
Parent education
 X  X

Table 2
 

The principal’s next priority was to open communication with the parents.  She started by conducting monthly meetings with the neighborhood parents who expressed interest in sending their children to Community School and parents whose children were already enrolled.  She held open meetings on the establishment of a dual language program at Community School.  The parents who attended were asked to visit dual language or immersion programs in neighboring districts.  According to the PTA president, the principal marketed the DL program as an enrichment program that would benefit the English-speaking children entering into a global economy. 

 The principal promoted the DL program in the community by appealing to the Wirt & Kirst value of choice. She was offering an option to private schools. Their children would be learning a second language which would benefit them as adults. 

Also, the principal wanted the neighborhood parents to feel ownership and involvement in the new program and therefore enroll their children in it.  This decision reflects research and quality because she knew that a DL program needed parental support and that parental support would increase the quality of the program (Cloud et al, 2000). 

 The next step was to prepare a proposal which outlined the program rationale and the proposed program design. In the first proposal for the DL program at Community School, the program rationale refers to research by Jim Cummins, Eleanor Thonis and Stephen Krashen.****  The rationale and program design were clearly research-based to establish in Community School a researched way of improving learning for both language majority and language minority students.  She introduced a program which would improve the quality of the school and the quality of education.  The principal was convinced that a DL program would raise SOL scores for the students who were failing (equity) and would raise the prestige of the school in the eyes of neighborhood parents (choice)

 An integral part of the proposal was the hiring of a Spanish-speaking, family liaison who would maintain communication with the Spanish-speaking parents in an effort to increase their involvement in the school.  The family liaison would also offer Spanish literacy and parenting courses.  The decision to include the parent liaison position as part of staffing requirements for the program reflects accountability as well as equity because the principal felt strongly that for the success of the program, she needed a way to bring the parents of the failing students into the educational life of their children. She felt that a Spanish speaker, with a background in social work would be able to educate the parents who did not know how to become involved in the school.  The liaison also would make home visits and would recruit and train parents as in-school volunteers.  From the beginning, the principal wanted to “level the playing field” (Project proposal p.1) (equity) for ELLs by addressing the lack of respect towards Spanish as a language resource (Crawford, 1999) and as a way of raising self-esteem for the Spanish speakers in the DL program and throughout the school. Her vision is to have a totally bilingual school—staff as well as students.

 When the principal submitted the 3-year proposal for the dual language program at Community School to the School Board in February 2000, the Board requested that the program be open to students from other schools (efficiency, choice).  The principal responded that children for the DL program at Community School would be chosen on a first-come/first serve basis from the school’s attendance zone.  Her decision to keep the program school-based rather than distict-wide was in order to ensure that the language minority and neighborhood parents would have first choice for this enrichment program (equity).

 And so, in the school year 2000-01, the first kindergarten class began in the dual language program at Community School.  It is now in its 4th year of operation.
 

Discussion

 The dual language program began on a firm research-based footing. The principal, with her background in bilingual education and her experience as a principal of a bilingual school, is well acquainted with research on second language acquisition and programs for raising achievement for ELLs.  According to her, she makes her decisions first and foremost on what is best for the students according to research. 

 The reality is that she does not make the decisions alone.  Every decision on program management must take into consideration Wirt & Kirst’s values of education in policy making. As both of our texts point out, many educational decisions are political.  Also, since money is usually involved in new programs, economics will be a major factor in decision making.  In the decision making described above, the political aspect came out in the School Board’s decision to address the TWSC request.  The TWSC had lobbied for a change and were starting to publicize in the local press the inequity between schools in one area of the city and the largely minority schools.  The request came at the right time because the School Board had just approved two other focus schools for the same reasons.

 The dual language program was supposed to be ‘cost neutral’ and yet the principal, in the proposal presented to the Board in February 2000, asked for $65,000 and the Board approved it.  The Board member I talked with could not remember why it passed so quickly and could only add that the proposal came at the right time.

 Therefore, when revisiting the question of whether the decisions in establishing the dual language program were based on research or values of education policy, the conclusion is that they were based on both in many cases as seen in Tables 1 and 2.  But also, we have to take into consideration timing.  When talking to the principal, the PTA member and the School Board member, all mentioned that the time was right for a dual language program at Community School.  The pieces fell into place because it was the right program at the right time.

Summary and Recommendations

 No matter how decisions are made, once a program is in place, it has to be evaluated and followed so that the students who the program was designed to serve continue to benefit.  Even programs that are established on a firm research base are affected by decisions made based on Wirt & Kirst’s values of education which play against the research.  For example, the DL program was originally proposed as a way to improve language acquisition for Spanish speakers and also a way for the African-American English-speaking students to experience more academic success according to research (Cloud et al, 2000; Collier & Thomas, 2002; Crawford, 1999; Cummins, 2000). 
Because of the popularity of the program and the appeal of the program to the neighborhood families, the English-speaker slots have been occupied by Caucasian children.  At present, there is a waiting list of 20 children for next year’s Kindergarten dual language classes and they are all white. 

 From that example, we see that there needs to be vigilant to monitor that the program continues to serve its original purpose.  This program is in danger of letting choice overtake research as the African-American students get pushed out. Also, the Spanish-speaking children are facing less Spanish instruction time because the pressure to pass the English language SOL exams has forced teachers to spend more time teaching concepts in English rather than in Spanish.  Once again, an efficiency decision is going against research as the dual language program design changes to suit the desires of the English-speaking parents.  At this time, the dual language program presents a quality program in that the children are exposed to learning in two languages. Whether it remains a quality program or succumbs to issues of efficiency, choice and timing, is a matter of concern.

 As a follow-up to this analysis of how decisions are made, for my final project I would like to create a workshop on dual language program design and the critical elements of a well designed program.  Having seen how the influences of quality, efficiency, equity and choice can play against research in decision making, I would like to point out how to maintain a quality program which provides choice to neighborhood families as well as equity to ELLs.  Research provides the framework for an effective program but the practical considerations of how education decisions are made must be acknowledged and expected when designing and following through with educational programs.
 
 
 
 

One flowchart and two charts will be included and the discussion will center on the explanation of those charts.
 
 
 
 

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Final project
Workshop on team building for dual language team
Dual language program




     Program effectiveness cannot be assumed just because a research-based program is present in a school.  I experienced this enlightenment while researching the conception and development of a two-way bilingual program at a small suburban elementary school. The integrity of this dual language (DL) program was compromised in an effort to pursue the influences of Wirt & Kirst’s (2001) values of educational policy making.  These values of quality, equity, efficiency and choice influenced the practitioners who deliver the dual language program to change research-based features of the program in order to satisfy the above-mentioned values. The result has been a faculty divided in their support of dual language, anger directed towards the selected practitioners who promote the use of Spanish in the school and a program that is becoming increasingly isolated and resented in the school.  This workshop is an attempt at bringing about cooperation and understanding so that the research-based dual language program will have a chance to succeed.

      The interplay of values of education (Wirt & Kirst, 2001) and research on language acquisition options (Crawford, 1999) was the focus of my field project.  This final project addresses what needs to be done in order to bring about awareness of the critical elements of a dual language program and an awareness of where the values, especially of equity and quality can be compromised in an effort to satisfy the demands of efficiency and choice. 

     In order to address the concerns of program integrity, I chose to develop a workshop for the teachers, assistants and administrators in the school.*  This target audience consists of 4 teachers at each grade level, 5 ESL teachers, 5 reading teachers, 5 special education teachers, 7 assistants, and an administrative team of principal, social worker, psychologist and guidance counselor.  Most of the audience acknowledges that there is a communication problem at the school, centering on the dual language staff which is seen as having a special place in the school.  There is also a lack of understanding about how dual language works and why it is different from ESL.

     The workshop has two main objectives: team building and understanding of the critical components of the dual language program.  The first part of the workshop addresses team building by introducing an activity that forces the participants to define terms and common goals in order to work together successfully.  The application of this objective is to be able to proceed to the second objective of the workshop, a focused discussion on what the goals are of a dual language program and how they all have to work together to achieve them. 

Part 1: Team building

     The first activity also addresses one of the critical elements in effective DL program design: integration of the program into the school as a whole (Cloud, Genesee, Hamayan, 2000; Crawford, 1999, Montague, 1997). When school personnel are not familiar with the goals and objectives of a DL program, then their misconceptions can lead to suspicions.  Teachers who do not understand the developmental nature of a DL approach can question the quality and efficiency of a program which maintains home-language instruction long after the student is able to function in the mainstream classroom (Cloud et al, 2000).  Activity 1 in the workshop addresses the need to unite the staff in the pursuit of a common understanding and goal. (See appendix B:  Description of Team building exercise) 
 


Part 2: Dual language

The second part of the workshop specifically looks at the goals of a dual language program and the elements that successful programs need in order to reach those goals (Amrein & Pena, 2000; Cloud et al, 2000, Collier, 2004; Crawford, 1999).  The information will be presented by means of a PowerPoint presentation of 20 slides.  *
The presentation of the slides is designed to stimulate discussion and reflection throughout the show but particularly on one of the critical elements.

 In my field study, I identified one specific feature of the dual language program that teachers consistently modified in order to address the concerns of parents, administrators or other non-dual language teachers.  That element dealt with the use of both languages as media of instruction.  In order to build up the minority language, in this case Spanish, it must be used to teach academic subjects and not just as a social language (Amrein & Pena, 2000).  From my observations, pressure from parents had caused teachers to switch to English when teaching concepts which would appear on standardized tests (efficiency). 

The Spanish teachers also felt that when a language concept was introduced in the English part of the day, it should be translated into Spanish for the Spanish-speaking children. Only one of the four dual language teachers used Spanish for introducing concepts and when English was the target language, the Spanish-speaking assistant translated for the Spanish-speaking children.  It was obvious that the teachers did not understand the conceptual basis of a developmental bilingual program.  The application activity after the PowerPoint presentation concentrates on developing an action plan to enforce the use of the target languages equally through the grade levels.  By doing this, the teachers and assistants will become more aware of how they approach the use of the minority language and hopefully will see how it is reducing the quality of the program. Administrators can reflect on how they can support the use of both languages to maintain the quality of a research-based program.

To summarize the rationale for this workshop, two points are important. First, this is a school with a dual language program in two out of four classes at each grade level. It is not integrated into the school. Teachers, who are not part of the dual language staff, criticize the amount of Spanish heard in the halls among teachers as well as students. The program has divided the school.  The dual language program is referred to as a money-taker, even though there are no special school funds used for the program. Rather than feeling pride in their school because of this research-based program, teachers and staff who are not part of the program feel mistrust and resentment.  Activity 1 is essential to bring the staff together to feel as if they are all part of the same set of goals.

Second, lack of understanding of the goals of bilingual education in general, and a dual language approach in particular, causes suspicion and dissention among the staff. The DL program is looked at as a Spanish program rather than as a way to aid second language speakers in their home language as they learn English.  The misconceptions foster negative attitudes towards bilingual programs in general (Crawford, 1999).  A clear outline of where dual language fits into the scheme of second language acquisition program options is essential to every member of the staff.  Also, a profound understanding of what makes such a program successful is needed so that teachers, assistants and administrators do not try to modify research-based critical features in the interest of efficiency.  This workshop provides activities to make the staff work together as a team as they learn about dual language programs and their role in the program as well as the school. 
 
 

Recommendations

 The objectives of this workshop are twofold: to give the staff basic information on the goals of a dual language program and teach them the program elements that are necessary to reach those goals; and to make them work together as a team so that their spirit of cohesion will carry over to their work in the school.  This is just the beginning.
I would recommend:
* Continued staff development that focuses on working together and supporting each other as professionals
* Continued staff development for the dual language team on how to safeguard effective program design from outside influences (such as input by parents who stress efficiency rather than research-based methodology)
* Continued integration of the dual language program into the school as a whole 

Awareness is just the first step.  It is a positive step forward but it has to be followed by more steps in the right direction.

Workshop agenda





Workshop Agenda
Pre-assessment of understanding about dual language
 

Dual Language Workshop Pre-Assessment 
(a ‘quick-think’ exercise)

Think about your understanding of bilingual education and dual language in particular.

Write down your ideas about:

The goals of bilingual education are:________________________________
 

Which is a more effective way of learning English—
ESL
Bilingual Education
Mainstream classroom instruction
Other

What do you think are the necessary parts of a well-designed dual language program?
 
 

Write 3 other facts you know about either dual language or bilingual education?
 
 

What would you like to learn about a dual language program?
 
 

 

8:30 a.m. Welcome and introduction

Activity One—Team building by working towards a common goal 

Here is the product description from Action Learning Associates, Inc., the marketer of Colour Blind, the activity adapted as the team-building exercise at the beginning of the workshop.

Colour Blind is a team problem-solving exercise that has been designed to illustrate how we typically make sense of current situations by drawing upon our individual frame of reference, our previous experience, our idiosyncratic belief systems, and our hidden assumptions. Such a perspective is unfortunately self-limiting. To create learning organizations, we must make meaning collectively. 
Experience suggests that this particular learning tool is most robust and versatile with groups of eight to fourteen, not including observers. The exercise materials consist of a complete set of plastic shapes. Prior to presenting the pieces to the participants, the facilitator removes two pieces from the set. The objective of the exercise is for the team to establish the color and shape of each of the two missing pieces, without visually looking at the pieces or without exchanging, passing, or physically sharing the pieces. The team must come to a clear decision, with 100% buy-in about the color and shape of the two missing pieces. 

Action Learning Associates, INC.  1705 North Tejon Street 
Colorado Springs , Colorado

 

  •  Explanation 
  • Activity
  • Debriefing
Break: 9:45-10:00

Activity Two—Everything you wanted to know about Dual Language (and were afraid to ask)
 PowerPoint presentation 
  o What?
  o Why?
  o How 
Of a dual language program

 Sharing activity
 Application exercise
 Feedback/questions/comments

Finish at 11:30

Workshop description 

Workshop description

   This three-hour workshop is divided into two main sections. The main objective of the first part of the workshop is to open the lines of communication, facilitate conversation among group members and present a task which depends on building common definitions and listening carefully and responding to one another. 

   The first activity is based on the British game from Action Learning, Inc. called Colour Blind.  In this activity, the large group (of 50 teachers, assistants and administrators) is divided into tables of 8 participants.  Six people at each table are ‘players’ and two are ‘observers’.   The six players at each table are each given three asymmetrical figures from a set of 20 pieces (5 shapes/4 colors). The six players are blindfolded.  The two observers can provide yes/no answers to questions from the players.  The object of the exercise is to figure out the color and shape of the missing pieces. 

    In order to perform the task, the group has to decide on a way to set up their pieces and a system to organize how to proceed. They have to work together to decide how they will describe the pieces and how they will make sure that all of their group members are participating.  They have to rely on the two observers to guide them by answering yes/no questions only about the color of the figures.

Timing: Explanation of activity—15 minutes (including choosing players and
   observers)
    Activity—30 minutes.  When one group solves the puzzle, they may be 
   observers at the neighboring table.

    Debriefing—15 minutes.  This is the most important part of the activity as the 
    groups first share at their tables and then in the large group what they found    difficult and how they set up         communication

 What will surface in this debriefing is that the group could not perform the 
   task without first agreeing on how to describe each figure (common definitions) 
   how they would proceed in the systematic elimination necessary in order to 
   identify the missing pieces.

Summary point:   In order to work together, we all have to be looking at the situation from the same perspective. 

Application to the dual language program: It is important for everyone at the school to understand the goals and objectives of the program in order to support it as an integral part of the school and school culture.
 
 

 Break: 15 minutes
Total time: 1 hour/15 minutes
 
 

Workshop description: Part 2

     After the break, the participants will be given a packet of handouts.  In this packet is a coversheet which asks them to fill out a pre-assessment form.  This form has open-ended questions about what they know about bilingual education in general and dual language in particular.  They are also asked to write down at least one new piece of information that they learn during the following presentation. (5 minutes)

     The object of this pre-assessment and ‘focusing’ exercise is to have the participants self-evaluate how much they know.  If they look at themselves as experts, (and, I am hoping that the bilingual teachers do), then they will feel that they will have to listen very carefully and critically to learn something new.

Presentation: 20 slide PowerPoint presentation focusing on:

  •  Two approaches to bilingual education

  • o Transitional
    o Developmental
  •  Other options for second language learning
  •  Goals of dual language programs
  •  Critical features of dual language programs
  •  Challenges to dual language programs
  •  Set-up
  •  Implementation


Timing:  Slide presentation with stops for discussion—30 minutes. 
     Summary activity based on slide—20 minutes.  In pairs, discuss what you 
      learned (or wrote on the pre-assessment sheet) from the presentation. Share at 
      table.  Share with the group.  This is one way for me to assess what they have 
     learned and the level of awareness they are showing in order to plan a follow-
     up workshop. (Oral feedback)

     (10 minute stretch as we get into grade level/administrative teams)
     Application exercise—40 minutes: As a grade level or administrative team, 
    develop an action plan which addresses one of the critical features of a dual 
     language program.  Be aware of the influences of efficiency and quality in
     ensuring program integrity.

     Presentation of action plans—10 minutes. 

Summary point:  Once the goals of a dual language program are known and once the goals of bilingual education are understood, we are all ‘on the same page’.  Personal preferences for program options are separate from what the research says about program effectiveness.

Question/Answer time if there is time.  If not, they fill out the evaluation form in their packet and write any unanswered questions on the form.  The form is collected at the exit as they leave. (written feedback)
Total time: 3 hours


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