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2004 Workplace Email and IM Survey Results

University of California Electronic Communications Policy

The Ten Commandments of Email (revised)

Morgan, N. (2002). Harvard Managment Communication Letter. August. Harvard University Press.

For Educational Use Only

1) Use e-mail only when it’s
the most efficient channel
for your need.

2) Keep printed copies of e-mail
you’ve sent as well as e-mail sent to
you.

3) Send nothing over e-mail
that must be error-free.

4) Never delete names from
your address book.

5) Never forward chain e-mail.

6) Never send e-mail when you’re
furious or exhausted.

7) Don’t pass on rumor or
innuendo about real people.

8) Nor should you do so about
companies you work for or
may work for one day.

9) Never substitute e-mail for a
necessary face-to-face meeting.

10) Remember this hierarchy:
first the meeting, then the
phone call, then the voice mail,
then the e-mail.

REMEMBER E-MAIL IS NOT A SECURE FORM OF COMMUNICATION

Examples of email considerations posted at the bottom of emails I've received.

Please Note: Due to Florida's very broad public records law, most written communications to or from College employees regarding College business are public records, available to the public and media upon request. Therefore, this email communication may be subject to public disclosure.

Please consider the environment before printing this email.

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