Identifying Resources on Survey Questionnaires

Identifying Resources on Survey Questionnaires

George Mason University Libraries

Using the GMU Library Catalog: http://infosparc.gmu.edu

The GMU Library Catalog is a useful tool for identifying books and other resources on survey and questionnaire design. By searching the Catalog you can find out title, location and sometimes “table of content” information for different holdings.

Sample Keywords:

Customer satisfaction

Questionnaires

Surveys

Sample Search:

customer AND satisfaction AND (Questionnaire? OR survey?)

*For truncation use “?” in the GMU Library Catalog

Subject Headings:

Questionnaires

Consumer behavior

Consumers—Research

Consumer satisfaction

Selected Resources:

Biggs, Earlene, How to plan and conduct a customer satisfaction survey, MERIT Research Services, c1996.

Fenwick Stacks: HF5415.3 .H655 1996

Bulmer, Martin, Questionnaires, London : SAGE, 2004.

Fenwick Reference: HM537 .Q47 2004

Hayes, Bob E, Measuring customer satisfaction : survey design, use, and statistical analysis methods, Milwaukee, Wis. : ASQC Quality Press, 1998.

Fenwick Stacks: HF5415.335 .H39 1998

Spunt, Trevor M., Guide to customer surveys: Sample questionnaires and detailed guidelines for creating effective surveys, New York, New York: The Customer Service Group, 1999.

Fenwick Stacks: HF5415.32 S68 1999

Electronic resources for survey, poll and test question:

Mental Measurements Yearbook

Descriptive information and critical reviews of more than 2,000 commercially-available standardized English-language educational, personality, aptitude, neuropsychological, achievement and intelligence tests

Lexis-Nexis Academic – Polls and Surveys

(Lexis Nexis > Reference > Polls and Surveys)

Survey questions and responses courtesy of the Roper Center for Public Opinion Research

Education Resources Information Center (ERIC)

Searching Google:

Search Keywords:

faculty

classroom

technology

questionnaire

survey

satisfaction